var sectionArray = new Array(); //Other Sections sectionArray[0] = [ {name:"Contact Us", id:"contact", link:"others/contact.jsp", target:"_self"}, {name:"Sitemap", id:"sitemap", link:"others/sitemap.jsp", target:"_self"} ]; //Main Sections sectionArray[1] = [ {name:"About CPP", id:"who", link:"who/index.htm", target:"_self", subSection:[ {name:"Life Assistance", id:"responding", link:"who/responding.htm", target:"_self"}/*, {name:"Our Asia business", id:"business", link:"who/business.htm", target:"_self"}, {name:"Our business partners", id:"partners", link:"who/partners.htm", target:"_self"}, {name:"Link back to Group", id:"group", link:"who/group.htm", target:"_self"}*/ ]}, {name:"Our Products", id:"what", link:"what/index.htm", target:"_self", subSection:[ {name:"Card Protection", id:"protection", link:"what/protection.htm", target:"_self"}/*, {name:"Card Assist", id:"assist", link:"what/assist.htm", target:"_self"}*/ ]}, /* {name:"Cards", id:"card", link:"card/index.htm", target:"_self", subSection:[ {name:"Card Protection", id:"protection", link:"card/protection.htm", target:"_self"}, {name:"Card Assist", id:"assist", link:"card/assist.htm", target:"_self"} ]}, */ {name:"Buy", id:"buy", link:"buy/protection.htm", target:"_self"/*, subSection:[ {name:"Card Protection", id:"buyprotection", link:"buy/protection.htm", target:"_self"}, {name:"Card Assist", id:"buyassist", link:"buy/assist.htm", target:"_self"} ]*/}, {name:"CPP Information", id:"info", link:"info/index.htm", target:"_self", subSection:[ {name:"Case Studies", id:"case", link:"info/case.htm", target:"_self"}, {name:"Tips on Safeguarding Your Cards", id:"tips", link:"info/tips.htm", target:"_self"}, {name:"FAQs", id:"faq", link:"info/faq.htm", target:"_self"} ]}, /* {name:"What's On Offer", id:"on_offer", link:"offer/index.htm", target:"_self", subSection:[ {name:"Special campaigns running", id:"campaign", link:"offer/campaign.htm", target:"_self"}, {name:"Offers", id:"offers", link:"offer/offers.htm", target:"_self"} ]}, {name:"Existing Customers", id:"customers", link:"customers/index.htm", target:"_self", subSection:[ {name:"Card Protection", id:"card_pro", link:"customers/card_pro.htm", target:"_self", subSection:[ {name:"Card registration", id:"registration", link:"customers/registration.htm", target:"_self"}, {name:"Reporting lost and stolen cards", id:"reporting", link:"customers/reporting.htm", target:"_self"}, {name:"Update/amend personal details", id:"update", link:"customers/update.htm", target:"_self"}, {name:"Make a claim", id:"claim", link:"customers/claim.htm", target:"_self"}, {name:"Policy Information", id:"policy", link:"customers/policy.htm", target:"_self"}, {name:"FAQ", id:"faq", link:"customers/faq.htm", target:"_self"}, {name:"Renewal process", id:"renewal", link:"customers/renewal.htm", target:"_self"}, {name:"Tips", id:"tips", link:"customers/tips.htm", target:"_self"}, {name:"Contact Us", id:"contact", link:"customers/contact.htm", target:"_self"} ]}, {name:"Card Assist", id:"card_assist", link:"customers/card_assist.htm", target:"_self", subSection:[ {name:"Card registration", id:"registration2", link:"customers/registration2.htm", target:"_self"}, {name:"Reporting lost and stolen cards", id:"reporting2", link:"customers/reporting2.htm", target:"_self"}, {name:"Update/amend personal details", id:"update2", link:"customers/update2.htm", target:"_self"}, {name:"Make a claim", id:"claim2", link:"customers/claim2.htm", target:"_self"}, {name:"Policy Information", id:"policy2", link:"customers/policy2.htm", target:"_self"}, {name:"FAQ", id:"faq2", link:"customers/faq2.htm", target:"_self"}, {name:"Renewal process", id:"renewal2", link:"customers/renewal2.htm", target:"_self"}, {name:"Tips", id:"tips2", link:"customers/tips2.htm", target:"_self"}, {name:"Contact Us", id:"contact2", link:"customers/contact2.htm", target:"_self"} ]} ]}, */ {name:"Contact Us", id:"contact", link:"others/contact.htm", target:"_self"} ]; //Existing Customers - Card Protection sectionArray[2] = [ {name:"Card registration", id:"registration", link:"customers/registration.htm", target:"_self"}, {name:"Reporting lost of stolen cards", id:"reporting", link:"customers/reporting.htm", target:"_self"}, {name:"Update Your Personal details", id:"update", link:"customers/update.htm", target:"_self"}, {name:"How to make a claim", id:"claim", link:"customers/claim.htm", target:"_self"}, {name:"Membership information ", id:"policy", link:"customers/policy.htm", target:"_self"}, //{name:"FAQ", id:"faq", link:"customers/faq.htm", target:"_self"}, /*{name:"Special campaigns", id:"campaigns", link:"customers/campaigns.htm", target:"_self"},*/ {name:"Renewing your Membership", id:"renewal", link:"customers/renewal.htm", target:"_self"}/*, {name:"Contact Us", id:"contact", link:"customers/contact.htm", target:"_self"}, {name:"Making a great offering even better", id:"better", link:"customers/better.htm", target:"_self"}, {name:"Tips on safeguarding your cards", id:"tips", link:"customers/tips.htm", target:"_self"}*/ ]; //Existing Customers - Card AssistD sectionArray[3] = [ {name:"Card registration", id:"registration", link:"customers/registration2.htm", target:"_self"}, {name:"Reporting lost and stolen cards", id:"reporting", link:"customers/reporting2.htm", target:"_self"}, {name:"Personal details", id:"update", link:"customers/update2.htm", target:"_self"}, {name:"Policy information and items", id:"policy", link:"customers/policy2.htm", target:"_self"}, {name:"FAQ", id:"faq", link:"customers/faq2.htm", target:"_self"}, //{name:"Special offers", id:"offers", link:"customers/offers.htm", target:"_self"}, {name:"Renewing your policy", id:"renewal", link:"customers/renewal2.htm", target:"_self"}/*, {name:"Contact Us", id:"contact", link:"customers/contact2.htm", target:"_self"}, {name:"Making a great offering even better", id:"better", link:"customers/better2.htm", target:"_self"}, {name:"Tips on safeguarding your cards", id:"tips", link:"customers/tips2.htm", target:"_self"}*/ ]; //FAQ Sections sectionArray[4] = [ {name:"Why should I buy a CPP Card Protection membership?", id:"q1", txt:"When you realize that your wallet is missing, it's a race against time to have all your cards stopped immediately. With CPP Card Protection, all it takes is ONE free call to our customer service team and they will contact your card issuers to have your cards cancelled within minutes. So no matter where you are in the world, we will take care of it for you."}, {name:"What does my membership cover? ", id:"q2", txt:"A summary of all the benefits you are entitled to are contained in the Member's Guide and Terms and Conditions which comes with your welcome pack."}, {name:"How can I purchase a membership?", id:"q3", txt:"There are two easy options to purchase Card Protection:

Call Us at:
+603 2168 5688



Download an application form
fax to: +603 2168 5650
"}, {name:"How can I pay for my membership?", id:"q4", txt:"We accept payment by Visa or Mastercard. This premium is deducted as one lump sum at the beginning of the membership."}, {name:"When will I receive my welcome pack?", id:"q5", txt:"Normally, you should receive the welcome pack within one week from the date the payment is confirmed."}, {name:"What is in the welcome pack?", id:"q6", txt:"The welcome pack contains the following items:

"}, {name:"How long is a membership period?", id:"q7", txt:"Your membership runs continuously for one year from the membership effective date."}, {name:"How do I renew my membership?", id:"q8", txt:"Six weeks prior to the expiry date of your membership, we will send you a reminder letter advising that your membership is due for renewal. We will take payment from the same credit card as in the initial membership unless otherwise advised by you to debit an alternate."}, {name:"Can I cancel my membership anytime?", id:"q9", txt:"When you first purchase the Membership, you have a 14 days grace period where you can cancel the Membership and receive a refund if no claims have been made. After this period, no refunds will be made."}, {name:"How do I register my cards?", id:"q10", txt:"There are 2 options for registering your card details.

Mail
You can complete the Card Registration Form and return it to us at:
Card Protection Plan Limited
PO Box 10012
50700 Kuala Lumpur
Malaysia

Phone
You can call us on +603 2168 5688 and our agents will help you with the registration."}, {name:"Why do I need to register my cards?", id:"q11", txt:"Your coverage starts as soon as we have confirmed payment. Therefore, we recommend that you register your card details with us as soon as possible. By doing so, we will be able to cancel your cards right away to avoid card fraud taking place."}, {name:"Will the information I provide be secure?", id:"q12", txt:"We have been awarded the latest and most stringent internationally recognized security certification - ISO27001 which means that you can have the assurance our systems are safe and your information is as secure as humanly possible."}, {name:"If I lose my cards, how do I report the lost?", id:"q13", txt:"As soon as you have discovered the loss, you should call our lost and stolen card hotline on +603 2168 5678 as soon as possible to report your loss. We will then contact your card issuers immediately to cancel your cards."}, {name:"If I am abroad and I find that my wallet, travel tickets and passport have been stolen, what should I do?", id:"q14", txt:"When you discover the items are missing, immediately call our lost and stolen card hotline on +603 2168 5678. Our specially trained agents will be able to guide you through the whole process. Our first priority will be to cancel any lost cards. We will then advise you how and where to receive a replacement passport. Finally, we will assist in the re-issuing of travel tickets so that you may return home."}, {name:"How can I pay for my hotel expenses?", id:"q15", txt:"You should inform us that you would like assistance with the hotel payment. We will then liaise with the hotel and advance the expenses to pay the hotel directly."}, {name:"How do I make a claim?", id:"q16", txt:"Should you ever need to make a claim, please call us on +603 2168 5678 and we will send you a claim form. The form needs to be completed with as much detail as possible and then returned to us with the original documents for processing."}, {name:"Is there any time period limitation for submitting a claim?", id:"q17", txt:"All claims must be received within 60 days from the date of card loss. Please remember to include all the documents that we ask for, including original receipts (not photocopies) for any expenses claimed for. If you do not, we will not be able to process your claim until we have received them."}, {name:"Who can I contact if I have any questions relating to my membership?", id:"q18", txt:"You can call our customer service hotline on +603 2168 5678. Our lines are open 24 hours a day, seven days a week."}/*, {name:"Who handles my case if I'm a victim of ID theft?", id:"q8", txt:"One call to CPP will put you in contact with a trained case worker who will take you through the steps necessary to clear your name. CPP's case workers can develop a personalised action plan and will even help you to draft letters to your financial organisations of the theft and flag up any potential credit activity that isn't yours."}, {name:"Can a policy be for more than one person?", id:"q9", txt:"No. Identity Protection protects one person because, legally, two people can not share an identity."}, {name:"What is the difference between theft and fraud?", id:"q10", txt:"
  		• Theft is when a person steals something that does not belong to them for example a credit card.
  		• Fraud is when a person successfully obtains something under false pretences, e.g. credit in another person's name, which can also be linked with identity theft.
    "}*/ ];